Shipping policy

Christmas Trees Sydney

Delivery & Collection Information

Last updated: October 2026

We want getting your Christmas tree to your home to be as easy as possible. Please read the following information before placing your order.

1. Christmas Tree Delivery

Christmas Trees Sydney offers delivery to selected Sydney areas and postcodes.

Delivery availability and the applicable delivery fee will be displayed during the ordering process based on the delivery address.

Delivery fees are in addition to the price of the Christmas tree, unless otherwise stated.

Where We Deliver

Our delivery areas are based on our nominated delivery zones and available delivery capacity.

If your postcode is not available at checkout, please contact us to see whether delivery may be available.

2. Where Your Tree Will Be Delivered

Our standard delivery service is to the front door, veranda or another reasonably accessible location at the property.

We do not provide kerbside delivery.

Customers should ensure there is a safe and reasonably accessible path from our delivery vehicle to the nominated delivery location.

Our delivery team is not required to enter a customer’s home or move furniture, household items or other obstacles to accommodate delivery.

3. Delivery Access

Customers are responsible for ensuring that our delivery team can safely access the nominated delivery location including all pets are restrained &/or controlled by the customer at all times

Please advise us before delivery if there are any circumstances that may affect access, including:

  • Narrow or restricted access

  • Steep driveways

  • Long distances from the vehicle to the property

  • Stairs

  • Locked gates

  • Security gates

  • Difficult parking

  • Restricted building or apartment access

  • Other access restrictions

Christmas Trees Sydney reserves the right to determine whether an access location is reasonably safe and suitable for delivery.

4. Someone Home for Delivery

Customers should ensure that someone is available to receive the delivery where required.

If nobody is home and the delivery cannot safely be completed or the nominated location cannot be accessed, the delivery may need to be rescheduled.

A redelivery fee may apply.

The redelivery fee must be paid before another delivery attempt is arranged.

Where it is safe and practical to leave the tree at an agreed location without the customer being present, this may be arranged at the discretion of Christmas Trees Sydney.

5. Failed Delivery

A delivery may be considered unsuccessful where:

  • Nobody is available when attendance is required

  • The delivery address is incorrect or incomplete

  • The property cannot be safely accessed

  • Unrestrained pets

  • Gates are locked and access has not been arranged

  • The nominated delivery location is inaccessible

  • The customer has not provided relevant access information

  • Circumstances at the property prevent safe delivery

Where a delivery cannot be completed for reasons within the customer’s control, an additional delivery or redelivery fee may apply.

6. Incorrect Delivery Address

Customers are responsible for providing an accurate delivery address and contact information.

If an incorrect or incomplete address is provided and delivery has already been attempted or arranged, additional delivery charges may apply.

Please check your delivery details carefully before completing your order.

7. Delivery Dates & Times

Christmas trees are delivered during our nominated Christmas delivery period.

Customers will be provided with delivery information or a delivery window where applicable.

While we will make every reasonable effort to deliver within the nominated timeframe, specific delivery times cannot always be guaranteed.

Delivery schedules may be affected by traffic, weather, road conditions, vehicle issues, unexpected delays or other circumstances outside our reasonable control.

8. Christmas Tree Collection

Customers may choose collection where the collection option is available for their order.

Collection details, including the collection location, date and available collection times, will be provided during the ordering process or communicated prior to collection.

Customers must collect their tree during the nominated collection period.

Collection Requirements

Customers are responsible for:

  • Arriving during the nominated collection period

  • Providing their order details where required

  • Ensuring their vehicle is suitable for transporting the selected tree

  • Ensuring the tree can be safely transported

  • Securing the tree appropriately during transport

Christmas Trees Sydney is not responsible for damage caused after the tree has been collected or once the tree is in the customer’s possession.

9. Non-Collection

If a customer does not collect their tree during the nominated collection period, they should contact Christmas Trees Sydney as soon as possible.

An alternative collection time may be available at our discretion and may incur an additional fee.

Non-collection does not automatically entitle a customer to a refund.

Please refer to our Refund & Exchange Policy for further information.

10. School & Sporting Club Fundraising Collection

Fundraising orders may operate under different collection arrangements from our standard Sydney customer deliveries.

Where a school or sporting club fundraising campaign uses a centralised collection point, customers must collect their tree from the nominated location during the advertised collection date and collection window.

Individual home delivery may not be available for fundraising orders.

Where delivery is specifically offered as part of a fundraising campaign, the applicable delivery fee and delivery area will be communicated to customers at the time of ordering.

Customers are responsible for collecting their fundraising order during the nominated collection period.

11. Post-Christmas Tree Collection

Christmas Trees Sydney offers an optional Post-Christmas Christmas Tree Collection Service during January.

This is a separate paid service and must be booked in advance.

The service is available for Christmas trees purchased from Christmas Trees Sydney and may also be available for trees purchased from other suppliers, subject to availability and applicable fees.

Please refer to our Post-Christmas Christmas Tree Collection Service information for full details.

12. Weather & Unexpected Circumstances

Christmas Trees Sydney may need to delay or reschedule a delivery or collection where circumstances make it unsafe or impractical to proceed.

This may include severe weather, flooding, road closures, accidents, vehicle problems or other circumstances outside our reasonable control.

Where possible, customers will be contacted regarding any significant change to their delivery or collection arrangements.

13. Customer Responsibility

By placing an order, customers agree to:

  • Provide accurate delivery and contact details

  • Ensure reasonable and safe access

  • Be available for delivery where required

  • Follow collection instructions

  • Collect their tree during the nominated collection period

  • Ensure their vehicle is suitable for transporting a collected tree

  • Notify Christmas Trees Sydney of any special access requirements before delivery

Questions About Delivery or Collection?

If you are unsure whether we deliver to your area, whether your property is accessible, or which collection option applies to your order, please contact us before placing your order.

Christmas Trees Sydney

Catherine Johnson
📧 info@christmastreesydney.com.au
🌐 www.christmastreesydney.com.au
📱 0405 862 730