Privacy policy

Christmas Trees Sydney

Privacy Policy

Last updated: October 2026

Christmas Trees Sydney respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or participate in one of our school or sporting club fundraising programs.

1. Information We Collect

Depending on how you interact with Christmas Trees Sydney, we may collect information including:

Your name
Residential or delivery address
Email address
Telephone or mobile number
Order details
Delivery or collection information
Payment and transaction information
School, sporting club or fundraising organisation selected for an order
Information you provide when contacting us
Information required to arrange delivery or collection

We only collect information that is reasonably necessary to provide our products and services, process orders, arrange deliveries and collections, and administer our fundraising programs.

2. How We Use Your Information

We may use your personal information to:

Process and manage your order
Process payments
Arrange delivery or collection
Contact you regarding your order
Provide customer service
Process refunds, replacements or exchanges
Administer school and sporting club fundraising programs
Calculate and administer fundraising contributions
Contact you about important information relating to your purchase
Improve our website, products and services
Comply with legal and regulatory obligations

3. Marketing Communications

Where you have provided consent or where otherwise permitted by law, we may contact you with information about Christmas Trees Sydney, including:

Christmas tree pre-orders
Christmas promotions
Seasonal services
Fundraising opportunities
Other products or services we believe may be relevant

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Christmas Trees Sydney does not generally store customers’ complete credit or debit card details.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to provide our services.

This may include:

Payment processors
Website and ecommerce service providers
Delivery and transport providers
Technology and IT service providers
Professional advisers where necessary
Schools, sporting clubs or fundraising organisations where required to administer an agreed fundraising program

We do not sell or rent your personal information to third parties.

6. School & Sporting Club Fundraising

Where you participate in a Christmas Trees Sydney fundraising campaign, we may provide relevant order information to the participating school, sporting club or organisation where reasonably necessary to administer the fundraising program.

Only information reasonably required for the fundraising program will be shared.

7. Cookies & Website Information

Our website and third-party service providers may use cookies and similar technologies to provide website functionality, remember preferences, process orders, understand website usage and improve the customer experience.

You can adjust cookie settings through your browser where supported.

8. Protecting Your Information

Christmas Trees Sydney takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that incorrect or outdated information be corrected.

We may need to verify your identity before providing access to personal information.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, maintain business records and meet our legal and accounting obligations.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Christmas Trees Sydney is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.